HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your courier tracking number.
WILL I BE CHARGED ADDITIONAL TAXES OR DUTY?
Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by the courier directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.
IS MY PARCEL INSURED?
Omar Afridi Limited insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Omar Afridi Limited.
CAN I CHANGE MY DELIVERY ADDRESS?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. Please email email@example.com as soon as possible. Once the item is shipped, unfortunately we are unable to change the delivery address.
CAN I HAVE MY ORDER DELIVERED TO AN ADDRESS DIFFERENT TO MY BILLING ADDRESS?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).
WHAT HAPPENS IF NOBODY IS ABLE TO SIGN FOR MY ORDER?
The courier will leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available. DHL will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening.
IS IT POSSIBLE TO SHIP TO A PO BOX?
Unfortunately we are unable to deliver to PO Boxes.
DO I HAVE TO PAY FOR MY RETURN?
Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge.
WHERE DO I FIND MY ORDER NUMBER?
Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails.
WHEN WILL I RECEIVE MY REFUND?
We process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.
HOW LONG WILL IT TAKE TO SEND OUT MY EXCHANGE ITEMS?
We aim to process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale.
WILL I BE CHARGED TAX OR DUTY ON MY REPLACEMENT ITEM?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
If we've not answered your question above, please contact firstname.lastname@example.org for further help.